Do your products have warranty?
ID Superstore is an authorized reseller for many leading ID card printer brands. As a certified partner, all our ID printer products and supplies carry the standard manufacturer’s warranty.
In addition to the warranty that manufacturers provide, ID Superstore also offers preventive maintenance plans for extra peace of mind.
For detailed warranty information on your specific ID card printer, please refer to your product’s warranty card and manual.
Can you support the product?
ID Superstore is an authorized service provider for popular ID card printer manufacturers. Our in-house printer technicians are fully trained and certified to diagnose, troubleshoot, repair and maintain your ID card printer.
How soon can you service my plastic card printer?
In most cases, our turnaround time is 1 business day from receipt of your ID card printer. If there are delays due to unavailable parts, you will be notified promptly.
Does your warranty coverage include parts replacement?
If your ID card printer is still covered by warranty, both service and parts replacement are free of charge. Please refer to your warranty card for specific coverage information.
Do you guarantee your repairs?
ID Superstore guarantees that all parts replaced are genuine and free from defects both in quality and workmanship.
My card printer needs servicing, how do I send my product to you?
Please call our technical support team at 1-800-667-1772 to schedule a repair, and to receive proper packaging and shipping instructions.
Need assistance? We can help. Call our service depot at 1-800-667-1772 or fill out this form, and a printer technician will get in touch shortly.
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