Returns & Exchanges

Our Return Policy

We are here to ensure you are completely satisfied with your order. If you have any questions or concerns, please feel free to contact a customer service representative at 1-800-667-1772 or  sales@idsuperstore.com 

Products may be returned within 30 days of PURCHASE date for refund subject to the following conditions:

• Unused, unopened, and factory sealed
• Returns must include original packaging, boxes, instructions, accessories
• Must be shipped freight prepaid (you pay return shipping)
• 15% restocking fee will be deducted from credit note issued. No refund on shipping charges.
• No returns for software for any reason. Talk to one of our experts to make sure that you order the correct software.
• No returns for opened items like ribbons, cleaning kits, cards, custom printed or custom coded items.
• Opened printers must be pre-authorized and have been used to print less than 25 cards.
• No returns on custom ordered items e.g. spare parts.

Procedures and Guidelines

• Return Merchandise Authorization (RMA) number must be obtained within 30 days of order date.
• We will provide you with a RMA # and return shipping address..
• Goods are at your risk until they are received by us.
• Freight must be prepaid. You pay the return freight.
• We must receive goods within 15 days after issuing RMA#
• Product must be "like new" in original factory sealed packaging
• Damaged merchandise will not be accepted and will be returned (you file claim with shipping company)
• Credit will be issued after inspection to original credit card used to make purchase.

Defective Merchandise

DOA (dead on arrival) or otherwise defective merchandise out of packaging call us at 1-800-667-1772 or email us at returns@idsuperstore.com for RMA (return merchandise authorization)

Our Exchange Policy

If you would like to exchange the item you have purchased, simply return the product and place a new order. Once we receive the returned item, we will ask for or credit the difference. For any questions or concerns, please feel free to contact a customer service representative at 1-800-667-1772 or sales@idsuperstore.com.